Frequently Asked Questions
How do I place a custom order?
You can order directly through a product listing or contact us with your idea. After purchase, we’ll request your details and send a proof before engraving.
Will I see a proof before engraving?
Yes - we always send a design proof for approval before production begins.
How long does production take?
Most orders are completed within 3-5 business days after proof approval, plus shipping time.
Do you accept returns or exchanges?
Due to the personalized nature of custom items, we do not accept returns unless there is an error or defect. If there’s ever an issue, please contact us - we will make it right.
What materials do you engrave?
We work with a variety of materials including metal, wood, coated tumblers, and other compatible surfaces.
Can you engrave my logo?
Absolutely! Please upload a high-resolution file or contact us if you need help preparing your artwork.
Do you offer bulk or business orders?
Yes - we welcome bulk and business projects. Contact us for custom pricing and timelines.
How do I contact you?
Use the contact form on our website or email us anytime. We’re happy to help!